Check the parcel before you pay. If something is wrong, we fix it.
Last updated 10 September 2026
Open the parcel and look at the item while the delivery person is still there. If it is the wrong thing, or it arrived damaged, refuse it on the spot — that is the fastest fix and costs you nothing.
If you only spot the problem after the courier leaves, contact us within three days of delivery. We arrange the correct item and cover the delivery cost of the swap.
The item needs to come back unused and in its original packing.
If we cannot replace the item, we refund what you paid for it. Cash orders are refunded through eSewa, Khalti or bank transfer — whichever suits you.
Refunds are sent within seven working days of the item reaching us.
Items that have been used, washed or damaged after delivery. Anything marked final sale. Innerwear, cosmetics and food items once the seal is opened — that is a hygiene rule, not a preference.
Message us with your order number and a photo of the item. We reply the same day during working hours and tell you exactly what happens next.